BASIC APPOINTMENT POLICY:
To book an appointment, I require a 50% non-refundable retainer fee to reserve your requested date and time slot. This fee counts towards your total balance for services, and the amount would depend upon which service is booked. No appointment will be scheduled without the retainer fee!
Your payment will be non-refundable if you cancel your appointment for any reason. Under special circumstances your payment will be refunded at the discretion of JV Makeup Artist.
HOW TO PAY & PAYMENT INFO:
A 2.9% + $0.30 transaction fee is applied to all payments made with credit/debit cards, electronic invoices, or PayPal. The 50% retainer fee is paid remotely from your location. For the retainer fee, I issue an electronic payment invoice to your e-mail address where the client may pay with the convenience of their credit/debit card, quickly and securely. If you do not have a card to reserve your appointment, cash payment may be dropped off at my location at a pre-discussed date/time.
RETAINER POLICY - WEDDINGS:
To secure a date, a signed contract is required with a 50% retainer due at the time of signing. The retainer is non-refundable and non-transferable. Please be advised, dates and scheduled makeup times will only be reserved when a signed contract and retainer are received. Your retainer will be non-refundable for reasons including but not limited to; cancellation of wedding, date change, change in services, weather, sickness, etc.
LATE POLICY - WEDDINGS OR REGULAR APPOINTMENTS:
A late fee of $25 will be charged for every 15 mins of delay when a client is late for a scheduled appointment time, or if scheduled makeup time exceeds allotted times because of Client delays. This will be paid for in cash before the Artist or client leaves. This also includes anyone in your booked party. If the Client (or anyone in your party) is late on the event date that time is deducted from the appointment time. If the Artist is not finished at the end of the allotted time because of tardiness the Artist will have to start the next client. If the Artist has time at the end they will finish the person who was late. The Artist is not responsible for tardiness and unfinished makeup due to the Client being late. This late policy is the same for Trial Runs. This is Non-Negotiable.
You may cancel your services at any time however; you will forfeit any and all retainers and/or payments made. In the event that JV Makeup Artist is unable to perform services for any reason including but not limited to sickness, accident, weather, etc., reasonable accommodations shall be made up to and including a full refund of retainers for services not provided. Full Cancellation policy in contract for bridal parties.
TEEN EVENT POLICY:
For all prom appointments a 50% non-refundable retainer is due at the time of booking. No appointments will be made until payment is received. Payments can be made over the phone with a credit card. This is Non-Negotiable.
TRIAL RUN POLICY:
A trial run is MANDATORY for all weddings. This is my only chance to nail the perfect look so you can go into your big day confident that we have it right. A trial run does NOT guarantee a booking. If you decide to try on your look before booking be aware that your date may be booked before or after we even do a trial. Once you have a trial run it is up to you to get in contact with me to secure your date. If you know for sure you love my work go ahead and book me and don’t lose out on your date. You must have a signed contract and retainer before your date is booked.
Contract will be signed by the person booking services for a particular session, and will specify the location, date, time, number of persons receiving makeup services, and what time each person will have reserved. If services for more than one person are being booked, retainer must be paid at the time of contract signing to guarantee each reservation. Due to the possibility of schedule conflicts, additional services added after contract signing or changes made to the location, date, and time of event will be done at the sole discretion of JV Makeup Artist. This contract is the only agreement between the person(s) booking / contracting the services of JV Makeup Artist. The contract with full policies will be emailed to the client and returned back to JV Makeup Artist with payment. This contract is void after 5 business days from the time it is emailed. If I do not receive your contract and payment within that time period then your date may be forfeited to another booking.
For services of 10 or more, an assistant will be brought in for an additional $200 flat fee. Assistant artists may be brought in if you have a limited time to get ready or at the recommendation of JV Makeup Artist.